Refund Policy

Overview

Astalada is a subscription-based software platform designed for home service businesses. This Refund Policy explains how refunds are handled for subscription purchases made through our website.

Free Trial

If a free trial is offered, you may cancel your subscription at any time before the trial ends to avoid being charged.

Subscription Payments

Subscription fees are billed in advance according to your selected billing cycle. By purchasing a subscription, you authorize recurring payments until your subscription is cancelled.

Refund Eligibility

Refund requests are reviewed individually and may be approved in situations such as:

• Duplicate or accidental charges.
• Billing errors.
• Technical issues that prevented normal use of the service.
• Other exceptional circumstances at our discretion.

Refunds are generally not provided for unused portions of a subscription or partial billing periods unless required by applicable law.

Cancellation

You may cancel your subscription at any time. Your subscription will remain active until the end of your current billing period, after which it will not automatically renew.

How to Request a Refund

To request a refund, please contact us with your account information, the date of the charge, and a brief explanation of your request. We aim to review all refund requests within five business days.

Payment Processing

Payments are securely processed by Paddle, our Merchant of Record. Any approved refund will be issued through the original payment method used for the purchase.

Contact Us

If you have any questions regarding this Refund Policy or would like to request a refund, please contact us at: