Frequently Asked Questions
Everything you need to know.
Have a question? We've answered the most common ones below. If you still need help, feel free to get in touch.
Astalada is an all-in-one operations platform built for home service businesses. It helps you capture missed calls, automate customer follow-up, schedule jobs, assign technicians, send appointment reminders, and track every job from one dashboard.
Astalada is designed for home and mobile service businesses such as plumbers, HVAC companies, electricians, roofers, mobile car detailers and car wash crews, carpet and upholstery cleaners, house cleaners, residential disinfection teams, locksmiths, appliance repair businesses, and other field service teams that want to streamline operations and never miss customer opportunities.
When a customer calls your business and the call isn't answered, Astalada automatically sends a text message with a booking link. Once the customer submits the form, the opportunity appears in your dashboard so you can follow up, turn it into a job, schedule the visit, and assign a technician.
No. Customers simply receive a text message with a secure link that opens in their web browser. No app or account is required.
Yes. Astalada keeps a history of every customer and service address your business has worked with. Your team can review previous jobs and technician notes before following up or visiting again, giving them useful context without searching through old texts or paperwork.
Yes. A customer can have multiple service addresses. Astalada keeps the previous jobs and notes associated with the correct address so your team has the right context for each location.
The current plan includes up to five team members, making it ideal for growing home service businesses.
After a job is scheduled, Astalada automatically sends confirmation messages and reminder texts before the appointment to help reduce missed appointments and keep customers informed.
Yes. Protecting your business and customer information is a priority. Customer information is stored securely using trusted infrastructure and is only used to provide the services within your Astalada account.
Yes. You can cancel your subscription at any time. Your account will remain active until the end of your current billing period.
